At America's Service: How Your Company Can Join the Customer Service Revolution

Description: At America's Service by Karl Albrecht From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more. Author Biography Karl Albrecht is a management consultant, speaker, researcher, and a prolific author. During his twenty-year career, he has established an impressive reputation for pioneering new ideas that contribute to great organizational and individual effectiveness. He has written seventeen books on various aspects of business including the bestselling "Service America!, At Americas Service, " and "Service Within." He is chariman of The TQS Group, Inc., a Chicago based consulting firm that implements his Total Quality Service approach to business performance. Details ISBN0446393169 Author Karl Albrecht Short Title AT AMER SERVICE WARNER BOOKS/E Language English ISBN-10 0446393169 ISBN-13 9780446393164 Media Book Format Paperback DEWEY 658.812 Year 1992 Residence San Diego, CA, US Birth 1941 Pages 252 Subtitle How Your Company Can Join the Customer Service Revolution DOI 10.1604/9780446393164 Imprint Warner Books Place of Publication New York Country of Publication United States AU Release Date 1992-01-01 NZ Release Date 1992-01-01 US Release Date 1992-01-01 UK Release Date 1992-01-01 Publisher Little, Brown & Company Edition Description Warner Books ed. Publication Date 1992-01-01 Audience General We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:17577078;

Price: 53.02 AUD

Location: Melbourne

End Time: 2025-02-01T03:42:28.000Z

Shipping Cost: 0 AUD